Act I: Charles' Troubles

First things first, you'll find Charles hanging out right outside the Angel’s Share Tavern. It's that place in the northeast part of the city. As you get close, a cutscene will kick in. Charles will explain that a super important delivery is behind schedule and ask if you can lend a hand to sort things out. Just agree to help him out!

Next up, you need to chat with Ernest. The quickest way to get to him is to teleport to the Statue of the Seven that's near Dawn Winery. From there, head northwest and then drop down into the canyon. You'll spot Ernest there; he's the one in charge of this whole delivery. Talk to him, and another short scene will play out.

After the scene with Ernest, the Transport Balloon will start making its way slowly towards the east. Your main job here is to make sure this balloon gets to the end of the road without taking too much damage. Keep an eye out for incoming Hilichurls – you'll need to defeat them to keep the path clear. At a few points, the balloon will stop because there are obstructions blocking its path. You'll need to break these obstructions to let the balloon continue moving. Keep pushing forward!

Just before you hit the next obstruction, a group of Hilichurls will be waiting for you, and this time they've got a Hydro Samachurl with them. Seriously, take out the Hydro Samachurl first! It can heal its allies, so dealing with it quickly will make the rest of the fight much easier. Once they're dealt with, break the second obstruction and keep following the balloon.

Pro Tip: Use Pyro attacks to break those obstructions. The damage over time effect will help chip away at them while you're busy fighting enemies.

As you get closer to the end, you'll notice explosive barrels scattered along the path. Be careful and try to take these out from a distance. If you get too close when they blow, they can do some decent damage to the transport balloon. You'll also see some Hilichurl Shooters perched up on the bank to the southeast. It's a good idea to climb up there and take them out before they become a nuisance.

Right after that, get ready for a fight with a Blazing Axe Mitachurl. This big guy is going to charge straight for the transport, so you'll want to take it down as quickly as possible. A good combo is using Pyro and Electro for high damage, or if you want to play it safer, Hydro and Cryo can work well too. While you're dealing with the Mitachurl, keep an eye out for a Dendro Samachurl mixed in with the chaos. Again, Pyro is your best friend here – it'll set the Dendro Samachurl on fire, causing damage over time.

Once you've cleared out all the enemies and obstructions, the transport balloon will finally come to a stop. Ernest will walk over to it, and all you need to do is talk to him to wrap up this commission. Nice job!