Reporting Bugs

Report Cuphead bugs effectively. Learn what details to include for clear, actionable bug reports to help developers fix issues.

Encountering bugs in Cuphead can be a frustrating experience, but reporting them effectively helps the developers improve the game for everyone. Providing detailed information ensures that the development team can quickly identify, understand, and fix the issues you're facing. Follow these steps to submit a clear and helpful bug report.

Where to Report Bugs

The primary channels for reporting bugs are through the official support channels provided by the game's publisher or developer. This typically includes:

• Official Support Website: Look for a dedicated support or contact page on the Studio MDHR or Xbox Game Studios website.
• Community Forums: Many games have official forums where You can report issues. These are often monitored by developers or community managers.
• Platform-Specific Reporting: If you're playing on PC (Steam, GOG) or a console (Xbox, PlayStation, Switch), there might be platform-specific tools for reporting bugs or issues.

What Information to Include in Your Report

A comprehensive bug report is crucial. The more details you provide, the easier it will be for developers to diagnose the problem. Aim to include the following:

1. Clear and Concise Title: Summarize the bug in a few words (e.g., "Game crashes during Grim Matchstick boss fight").
2. Platform: Specify the platform you are playing on (e.g., PC, Xbox Series X, Nintendo Switch, PlayStation 5).
3. Game Version: If possible, note the current version of the game you are running. This is often found in the game's settings or main menu.
4. Detailed Description of the Bug: Explain exactly what happened. Be specific about the circumstances leading up to the bug.
5. Steps to Reproduce: Provide a step-by-step guide on how to trigger the bug. This is the most important part of a bug report. For example:
   • Start the game.
   • Select level "Inkwell Isle Two".
   • Choose boss "Grim Matchstick".
   • Reach Phase 3 of the boss fight.
   • When Grim Matchstick breathes fire, attempt to parry the pink flame.
   • The game freezes and crashes.
6. Expected vs. Actual Behavior: Describe what you expected to happen and what actually happened.
7. Screenshots or Videos: If possible, attach screenshots or a video recording of the bug in action. This can be incredibly helpful for developers.
8. Frequency: Is this a recurring bug, or did it happen only once?
9. Any Other Relevant Information: Include details about your system specifications (for PC), controller used, or any specific in-game settings that might be relevant.

Example Bug Report Structure

Title: Game Freezes When Parrying Pink Flame in Grim Matchstick Fight

Platform: PC (Steam)

Game Version: 1.3.1

Description: The game freezes and then crashes to desktop when attempting to parry the pink flame projectile during the third phase of the Grim Matchstick boss fight.

Steps to Reproduce:

1. Launch Cuphead.
2. Select the "Inkwell Isle Two" map.
3. Engage the "Grim Matchstick" boss.
4. Survive until Phase 3.
5. When Grim Matchstick breathes his large, pink flame, press the jump button to parry it.
6. The game will freeze for approximately 5 seconds before closing.

Expected Behavior: The pink flame should be parried, and the game should continue without interruption.

Actual Behavior: The game freezes and crashes to desktop.

Frequency: This bug occurs every time I attempt to parry the pink flame in Phase 3.

Additional Information: I am using an Xbox One controller. No other issues have been encountered in the game.