Important Game Concepts

Learn the essential game concepts for Two Point Hospital, including patient flow, reception, GP visits, diagnosis, and treatment rooms, to build a highly efficient hospital and achieve three stars.

Although the game does a great job of showing you the basics, the ultimate goal of the game is to obtain three stars for each level. This particular page is aimed at players who want to quickly understand how many complicated systems work together to make your hospital efficient. Take a few minutes to read my thoughts here on these vital game concepts.

The Patient Process

This is term I give to the sequence of rooms your patients go to during their hospital visit. It's always the same. I'll talk briefly in each section about how to make that particular part of your hospital function efficiently:

1. Reception

   The very first section of your hospital patients will come to will be your Reception area. At first, this is handled by the Reception Desk item in Hogsport and Lower Bullocks. Once you complete your first star in the third level, Flottering, you'll then unlock a Reception "room" which allows you to stack multiple Reception pods into one larger desk item that you can make whatever size you wish. Patients will form a line behind the desk, which often stretches a good 5-6 tiles back when it hits 9-10 people at a time. While you're starting out, these will be small. As you grow into having 50, 100, and even larger numbers of patients, you'll need to update the design of these as well and plan for a larger area to minimize the number of collisions.

   • Plan for the fact that your patients numbers will grow. Make sure to re-organize your reception desk into new areas and larger corridors to plan for the fact that eventually, there will be at least 10 given patients standing waiting to be checked in over time. In general, you'll need to re-design the area at each new star you gain. Going to a one-star layout, you might need to simply move the desk to accommodate more patients. Getting to a second and third star often means an entire re-design of the Reception area to accommodate a large number of patients or sometimes even a designated second or third Reception area!
   • For the first two levels, there isn't anything you can do about your staffs' qualifications until you reach the ability to train your staff in Flottering. For the first two levels, you shouldn't need anything more than a Customer Service I or Customer Service II-trained Assistant. In general, for your first three levels, a couple of Reception desks will suffice.
   • A good reception area should also include plenty of amenities for patients who are just coming in. Patients' happiness and health starts ticking downward from the second that they enter the hospital, so supplementing your Reception areas will vending machines and entertainment options will help keep the needs up until a GP can start diagnosing them.
2. Initial GP Visit

   Once they've checked in and they're at the top of the queue for the GP's Office, your GP will assess the patient and, depending on the skill level of the GP or the illness difficulty of the patient, they will either direct them straight to the appropriate treatment room or onward to a diagnosis room for further diagnosis. Here's a few tips to help you get started:

   • Even a doctor with no qualifications can do a pretty good job with basic disease, so even hiring an unqualified doctor will still be helpful in your first couple of levels and for your first couple of stars. Don't rush to hire the most qualified doctor straight out the door! Be sure to read the next section below on Qualifications to better understand it! That being said, if you have a choice between a doctor with no qualificaitons and a doctor with a General Practice I qualification, it would be better in the long run to hire the one with the qualification because they'll accomplish a higher percentage of diagnosis with each visit.
   • Just because a patient has a visually obvious disease (like Lightheadedness or Mock Star), that doesn't mean that the game considers it an easy diagnosis. Each disease has its own parameters and requires a certain degree of confidence to cure, some of which can require an appropriate diagnosis room.
   • You should prioritize unlocking the Medicine Cabinet with your first few hundred Kudosh. It is an easy to place item that helps boost the speed that patients are diagnosed.
   • For the first few levels, your GPs should be well equipped to handle the patient load in the hospital. As you approach the second region and beyond, you'll want to take some time to familiarize yourself with "Fast Track" diagnosis, which I'll discuss further down the page.
3. Diagnosis and Further GP Visits (If Needed)

   When you're starting out, diagnosis rooms are pretty straightforward - a nurse will handle some basic task to examine and better determine what exactly is wrong with the patient. As you progress through the game, you unlock more and more diagnosis rooms that are increasinbly expensive and require trained staff members to use. The more advanced rooms will of course, produce a higher base gain in Diagnosis confidence and charge more money, but that doesn't mean you should abandon the basic diagnosis rooms altogether. All illnesses have preferred diagnosis rooms, and for many of them, it is the basic general diagnosis kind of room. Here are a few things to understand as well:

   • You'll want to make sure that as you start hiring nurses in your first few hospitals, you keep an eye on their Qualifications related to Diagnosis and Ward Management. These two early skills are the most important towards successful diagnosis. Be sure to hire nurses who have extra skill in that, it will help move patients along more quickly.
   • My layouts that have worked best always kept diagnosis rooms closer to GP's Offices. As you start expanding into more plots, send treatment rooms and staff rooms out to new plots first, and then fill in the vacated areas with more diagnosis rooms.
   • Although you can get away with it a little bit at first, start getting into the habit of using a 1:1 ratio for diagnosis rooms to GP'