Emergency Procedures and Park Incidents

Manage park incidents and emergencies effectively in Planet Coaster. Learn swift reactions to prevent guest happiness loss and protect your park's profitabilit.

Even the most meticulously planned parks can encounter unforeseen incidents. Knowing how to react swiftly and effectively can prevent minor inconveniences from escalating into major disasters, impacting guest happiness, park rating, and ultimately, your bottom line. This section details common park incidents and provides actionable steps to mitigate their effects.

Ride Breakdowns and Malfunctions

Ride breakdowns are an inevitable part of park management. While regular maintenance reduces their frequency, they will still occur. Prompt response is crucial to minimize guest frustration and potential safety risks.

• Immediate Action:
  • Identify the Affected Ride: A red exclamation mark icon will appear over the malfunctioning ride in the park overview. Click on the ride to bring up its information panel.
  • Close the Ride: In the ride's information panel, locate and click the "Close Ride" button. This prevents new guests from queuing and ensures the safety of those already on board.
  • Dispatch Mechanics: Navigate to the "Staff Management" tab (accessible via the bottom-left UI panel, represented by a wrench icon). Select the "Mechanics" sub-tab. If you have mechanics assigned to zones, ensure the affected ride is within a mechanic's zone. If not, manually assign an available mechanic by clicking on them and then clicking on the broken ride.
• Repair Process:
  • Mechanics will automatically pathfind to the broken ride. Once they arrive, they will begin repairs. The progress bar on the ride's information panel will indicate the repair status.
  • Expedited Repairs: For critical breakdowns or rides with long repair times, consider assigning multiple mechanics to the same ride. While this doesn't always linearly decrease repair time, it can sometimes speed up complex fixes.
• Post-Repair:
  • Once repairs are complete, the ride will automatically reopen. However, it's good practice to manually check the ride's status and ensure its "Reliability" rating is back to an acceptable level.
  • Maintenance Schedule: To prevent frequent breakdowns, access the "Ride Management" tab and adjust the "Maintenance Schedule" for each ride. More frequent maintenance (e.g., every 10 minutes of operation) will keep rides in better condition but will incur higher operating costs.

Guest Vomiting and Litter

Unhappy or nauseous guests can leave behind messes, negatively impacting park cleanliness and guest happiness. A clean park is a happy park!

• Identifying Messes:
  • Vomit and litter appear as small, distinct icons on pathways.
  • The "Park Management" tab (represented by a clipboard icon) has a "Cleanliness" overlay that highlights dirty areas in red.
• Dispatching Custodians:
  • Access the "Staff Management" tab and select the "Custodians" sub-tab.
  • Zone Assignment: Ensure your park is adequately covered by custodian zones. Create new zones or adjust existing ones by clicking on a custodian and then using the "Assign Zone" tool.
  • Manual Dispatch: For particularly large or urgent messes, you can manually select an available custodian and direct them to the specific mess by clicking on it.
• Preventative Measures:
  • Trash Bins: Strategically place "Trash Bins" (found under the "Facilities" tab, then "Park Services") throughout your park, especially near food stalls, ride exits, and high-traffic areas.
  • Benches: Providing ample "Benches" (also under "Facilities" -> "Park Services") allows guests to rest, reducing fatigue and nausea.
  • Restrooms: Ensure sufficient "Restrooms" are available and well-maintained to prevent guests from becoming overly uncomfortable.

Vandalism and Crime

While less frequent, vandalism and petty crime can occur, leading to damaged property and decreased guest safety ratings.

• Identifying Vandalism:
  • Damaged park benches, trash bins, and even scenery items will show visual signs of wear and tear, sometimes accompanied by a small "damaged" icon.
  • Guests may also report feeling "unsafe" or "annoyed" by vandals in their thought bubbles.
• Dispatching Security Guards:
  • Go to the "Staff Management" tab and select the "Security Guards" sub-tab.
  • Zone Assignment: Assign security guards to zones, particularly in areas with high guest density or expensive attractions.
  • Manual Intervention: If you spot a vandal in action, you can manually direct a security guard to apprehend them.
• Deterrents:
  • Security Cameras: Place "Security Cameras" (found under the "Facilities" tab, then "Park Services") in strategic locations. These don't directly stop crime but increase the likelihood of vandals being caught.
  • Lighting: Well-lit areas, especially at night, can deter criminal activity. Utilize various "Park Lights" from the "Scenery" tab.

Lost Children

A lost child can cause distress for both the child and their parents, impacting overall park happiness.

• Identifying Lost Children:
  • Lost children will wander aimlessly and often have a "crying" thought bubble above their heads.
  • Parents will also display "worried" or "frantic" thought bubbles.
• Dispatching Information Staff:
  • Access the "Staff Management" tab and select the "Information Staff" sub-tab.
  • Zone Assignment: Ensure your information staff have adequate zone coverage, especially near park entrances and family-friendly areas.
  • Manual Assistance: Click on a lost child and then on an available information staff member to direct them to assist. Information staff will then guide the child to a "Lost and Found" building.
• Facilitating Reunions:
  • Lost and Found: Build "Lost and Found" kiosks (found under the "Facilities" tab, then "Park Services"). These serve as a central point for reuniting lost children with their parents. Ensure they are easily accessible.